24 X 7 ON ROAD ASSISTANCE


Indicative Response Time : Within City Limit 60 Minutes Ghat roads and other places 120 Minutes (The response time will depend on the location, terrain, traffic density and the time of the day.)*condtions apply

coverages under 24x7 brakedown on road assistance programme

Coverages and Exclusions Under The Programme

 Coverages 

The 24x7 On road assistance service covers the following services on your vehicle :

  • Wheel change through spare wheel
  • Arrangement of fuel ( Fuel cost will be chargeable at actual cost)
  • Rectification of electrical problems related to battery, fuses etc.
  • On spot repairs for complaints repairable at site
  • Within Warranty Customers: Free car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop
  • Premium Plan for Post-Warranty Customers: Free One Instance of car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop.

 Exclusions

24x7 on road assistance program does not apply to :

  • Cost of parts, consumables & labour for such repairs not covered under warranty. The charges are to be settled with the ASP in cash
  • Toll or ferry charges paid by ASP in reaching the breakdown site to be settled with ASP in cash
  • Customers are advised to take an acknowledgement from the ASP of list the of accessories/extra fittings and other belongings in the vehicle, as well as the current condition related to dents/scratches breakages of parts/fitments of the vehicle at the time of ASP taking possession of the vehicle & to verify these items when delivery is taken
  • Vehicles will be handled, repaired & towed as per the customer’s risk & Tata Motors shall not be liable for any damages /claims as a result of the same
  • On site repairs may be temporary in nature. The completion of repair does not certify the roadworthiness of the vehicle. The customer is advised to ensure temporary repairs carried out onsite are followed by permanent repairs at Tata Motors Authorized workshop at the  earliest.

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